Mentions légales

Jminorca is committed to selling authentic products sourced directly from authorized and reputable dealers. Our highest priority is to ensure maximum customer satisfaction by operating with a zero-tolerance policy towards counterfeit, fake, or replica goods. Thus, all of the products featured in our portfolio come with the assurance of authenticity. All items are genuine branded goods that come with original tags and boxes.

All our items leave the warehouse with the packaging in perfect condition.

The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals, or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.

At Jminorca, you will have up to 5 calendar days from receipt of the merchandise to open an incident from your Jminorca account through the Contact Us link. This term is much longer than the usual 24/48h term offered by other providers since we want to make it easier for customers to obtain and provide all the necessary documentation. After this period, we can no longer claim transport insurance and our system will not allow you to open the incident.

Once you have accessed the contact area, you must choose the Logistics and After Sales, channel to direct your inquiry to the correct department.

Jminorca gives an exceptional free collection service to customers for those products with factory defects. Jminorca will do a free pick-up through its partners. Our partners will pick up your merchandise for free. These terms will be applicable depending on the country you live in.

Offering the highest quality and the best guarantee is our commitment to our customers. All items are guaranteed for a period of two years from the date of delivery, except for the ones with a short guarantee period, which have a 12 or less-month guarantee.